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MiConnection – September 14

Message from the President and CEO, Margaret Dimond, PhDGearUpSept2017

Growth, growth, growth. It is represented in the first letter of our GEAR up mantra — and it is critical for our future. As associates, you are our best ambassadors and I hope you proudly refer family and friends to our services and physicians. As you know, over the past two years as part of Ascension, we have enhanced our technology, made facility improvements and changed leadership in key areas all with an eye on 5-star service. We have also expanded our access to primary care with the addition of several employed primary care physicians, as well. I’m so proud of all your work in the areas of efficiency, accountability and reputation – I look forward to your continued commitment to and ideas for growth.



DiCrittenton-Dimondmond Award associate recognition program revamped

The DiCrittenton-Dimondmond Award is the Ascension Crittenton associate recognition program established in 2016. Recognition can be received through numerous avenues including: the Ascension Crittenton Recognition Card, PRC or HCAHPS Survey, written correspondence (letter, card, email, web-site, and now TINYpulse), patient and leadership rounding and verbal feedback – telephone or face-to-face conversation. Recognitions can come from patients, families, peers and leadership.

When an Ascension Crittenton associate receives ten (10) or more positive commendations in a calendar year, they earn a DiCrittenton-Dimondmond Award. The award presentation is scheduled through the associate’s direct supervisor, and the recipient receives a formal certificate, signed by Executive Leadership and a lapel pin.   A formal recognition luncheon is scheduled in January with Executive Leadership to honor all the annual Dimond Recipients in the previous year. For more information visit the Gear Up Program page on the Ascension Crittenton intranet.


This Friday is payday for the one-week pay period

The last pay period in our former payroll system ended this past Saturday at 11:59 p.m. It was a one-week period, so Ascension Crittenton Hospital’s future pay periods and paydays will be the same as those for every other Ascension location nationwide. Payday for the one-week period is Friday, September 15; and payday for our first Ascension pay period is Friday, September 29.

With the handoff of payroll responsibility to the Ministry Service Center, we have now completed the transition to myAscension. Congratulations are in order for everyone at Ascension Crittenton Hospital for the time and effort that went into making the move a successful one.

Starting next week, associates should contact the Ministry Service Center (MSC) at 855-992-4672 for inquiries in every area — finance, payroll, human resources, and supply chain. Quick Reference Guides (QRGs) are posted on the QRG page of our Symphony intranet site, showing when and how to reach the MSC for each of these areas. Remember that super users and the proctored lab are your go-to resources if you have “how to” questions.


News You Can Use

Benefits of Partners In Care health coaching

What is your definition of optimal health? From person to person the answer will be significantly different.

Jennifer BourbonnaisThrough in-person and via live-webinar, the ongoing well-being enrichment sessions offered by Partners In Care, Jennifer Bourbonnais, MEd, RD, (pictured) have one mission: To coach individuals toward achieving their own optimal health!

Classes provide knowledge, inspiration, and motivation.  And, when surveyed, 96% of the attendees stated that the sessions helped them make healthier choices and achieve their health goals! Session topics include: Emotional Eating, Healthy Habits, Food Label Reading, Eating Clean, & Meal Planning.

All associates are welcome to attend any or all sessions, and, if you have SmartHealth, you can earn rewards too. For more information email Jennifer.bourbonnais@ascension.org. Click here for the September schedule of events.


Got a question about Symphony? Join Human Resources at a Symphony education session

Our HR department has been holding open forums and “strolling” meetings to take associate questions about Symphony changes. For a complete schedule of the remaining meetings click here.


Have a question about the new brand or name?

Now that we are Ascension Crittenton Hospital, you may have questions about how to use the name or the logo. Please click here for Frequently Asked Questions. You can also find the Ascension powerpoint and other templates on the Ascension Crittenton mycommunities page (Intranet) under Departments<Marketing. Please note: a new business card templates are not yet available.


Our Team

From a grateful patient

Click here to read a moving patient letter acknowledging Karen Slanczka, RRT, Respiratory Care. Thank you, Karen, for providing compassionate, personalized care.

My Crittenton Memory – Our first Crittenton baby6-8-#8

first Crittenton baby
Former Rochester resident, Sally Powell, gave birth to the first baby born at Crittenton, Renay Powell (pictured at right) on August 15, 1967.  With joy, Sally recalled her pregnancy with Renay. She remembered that her physician, Dr. Robert Johnson, had asked her whether she would like to give birth to the first baby at Crittenton – and she did! Born Tuesday August 15th at approximately 5:45 p.m. 1967, Sally recalled that the doctors and nurses had given her a small silver cup with Renay’s full name, and the time and date of her birth.

Due to her being the only baby delivered that day, Renay had two nurses by her side and most of the hospital staff coming to visit her. She was known as the “spoiled baby” that day.  She added that in 1971, she gave birth to her second child. There was a storm that night so it became difficult to commute to the hospital. The hospital staff was so welcoming and warm towards their patients and their families that they decided to have a dinner for everyone that night.


Ascension Crittenton hosts Rochester Explorers

Rochester Explorers

Ascension Crittenton was a destination for Rochester “Explorers” again this year. This program developed by the Downtown Development Authority is designed to engage families with local services and businesses through a fun activity.  Throughout July and August, area children visited the hospital’s Community Health and Education department with a photo or drawing of themselves doing something active, and received their Explorer Activity pin.

Pictured: Melissa Blair, Foundation Events coordinator, and Melissa Hammett, Community Health coordinator, pose with some of the Explorer artwork.

In the Community

Stroke education featured at Rochester Farmer’s Market

Nancy Mattoni

Nancy Mattoni, RN, MSN, Nurse Practitioner, (pictured at right) does a blood pressure check for a community member at the Ascension Crittenton table at the Rochester Farmers Market on September 2. The theme of the display was education about risks, signs and symptoms of stroke — and the expert care Ascension Crittenton offers. 


Books Are Fun Book Fair – September 25 and 26

Employee Unlimited Potential will sponsor The Books Are Fun Book Fair on: Monday, September 25, 9 a.m. – 5 p.m. and Tuesday, September 26,   7 a.m. – 3 p.m. Check out great books and unique gifts – it’s never too early to start your holiday shopping! A portion of the proceeds will be donated back to Ascension Crittenton Hospital to benefit a holiday giving program for families in need in our community! The Book Fair will be stationed in the main lobby. Cash, Check and Credit cards will be accepted.


All About Women – October 4



Ascension Crittenton Hospital is hosting the 18th Annual All About Women Event on October 4 from 4:30 – 7 p.m.  At this free event, women of all ages and their families can enjoy a variety of health and wellness activities, exhibits, health screenings, refreshments – plus a 1.75 mile walk for breast cancer awareness through downtown Rochester starting at 6 p.m.  Be sure to wear pink! No registration is needed. Click here to download a flyer to post in your unit or department.


Associate Discount Offered on 41st Annual Gourmet Gala tickets

GG-SaveTheDateAssociates can enjoy a great night out at the Gourmet Gala on November 5 at a specially discounted price. 

This year, associates can purchase a single ticket for $75 and two tickets for a total of $125 (the standard ticket price is $100 each.) The Gala will be held at the Royal Park Hotel from 5 – 8 p.m. and features a taste of signature dishes and drinks from up to 30 of Metro Detroit’s finest restaurants and wine/liquor boutiques plus silent auction, grand prize raffle and live music. Proceeds will benefit the development of a state-of-the-art inpatient rehabilitation unit. To purchase your discounted tickets, stop by the cafeteria on the following:


  • Friday, Sept. 29 11am-1pm
  • Thursday, October 12 8pm- 10pm (Midnight Shift)
  • Friday, October 13 11am-1pm
  • Friday, October 27 11am-1pm

Associates are welcome to purchase tickets using cash, check and credit card. QuickCharge will not be available to use for this event. Midnight or off-site associates, please email Melissa Blair at Melissa.Blair@Ascension.org or call 248-652-5346 to purchase your discounted tickets. Tickets sell fast and are limited, so purchase your tickets soon!




MiConnection is delivered via email every Thursday to all Ascension Michigan email users. To submit an idea or story content, contact a member of the editorial team:

Ascension Michigan: Maureen Petrelia
Borgess: Lew Tysman
Ascension Crittenton Hospital: Shelley Ottenbacher
Mid-Michigan: Christine Bergman
St. John Providence: Gina Carrier, Maureen Petrella, Shelley Ottenbacher
St. John Providence Foundations: Kathy Torick
St. Mary’s Saginaw: Nikole Montalbano
St. Joseph’s: Lori Wojahn
St. Mary’s Standish: Holly Shillair

MiConnection is designed to supplement other forms of organizational communication, including face-to-face, written and electronic. Ascension Michigan encourages all associates to regularly check email, bulletin boards and their local intranet sites for important news, and leaders to share information that helps associates do their jobs and understand developments throughout the organization