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MiConnection – July 27


GU4GMessage from the President and CEO, Margaret Dimond, PhD As you know, as of August 1, our new hospital name will be Ascension Crittenton Hospital.  We are the very first hospital in the country to adopt our new unified brand, naming and logo. Crews have been working on our exterior signage all week. If you hear any buzz in the community, please feel free to share that this is an important step forward for our hospital and the communities we serve. Our new name reflects our commitment to providing compassionate, personalized care for all as part of the nation’s largest Catholic health system.There will be some closures on our hospital campus while this work is being completed. Thank you in advance for your patience and please make sure to thank our patients and extend our apologies for any inconvenience. Please plan to join me next Tuesday, August 1, for a celebration at 1:30 at the monument sign in front of the hospital. Click here for details. Allied Signs, Inc., prepares our monument sign on University for placement of our new name and removes the Crittenton name from the ER bay (Pictured below).




20170727_115118_1501181404853History Display Installed Today

In celebration of our 50th, check out the new Crittenton history display being installed in the main hallway of the north building. The display honors Crittenton’s origins, our history of serving our community with compassion,  and looks forward to our bright future. This high-traffic location will be very visible by patients, visitors and associates.


Crittenton-SarwanKumarNew Internal Medicine Residency Program Director Announced

Sarwan Kumar, MD, has been named Interim Program Director of the Crittenton Internal Medicine residency program. Along with Dr Kumar, Zain Kulairi, MD and Vesna Tegeltija, MD and new graduate Adam Hull, DO, have transitioned to Ascension Medical Group (AMG) and will continue to partner with Wayne State University Medical School to provide oversight and instruction for the residents.  We look forward to continuing a strong partnership with Wayne State University Medical School for this program.  We also are grateful to Khalid Zakaria, MD, for six years of dedication to developing our Internal Medicine Residency program.



Facility upgrades and expansion begin at Crittenton Medical Plaza – Squirrel Road

Renovations have started at Crittenton Medical Plaza located at 2251 N. Squirrel Rd in Auburn Hills.

These include design updates to The Breast Center to develop a “one-stop shop” for breast cancer screening and diagnostics.  There will also be additional office space developed for Ascension Medical Group practices, including Dr. Carmen Bogdan and Dr. Adam Hull. Pictured right: renovations to The Breast Center reception area are underway.


News You Can Use

What is the goal of the Symphony transition?

CHMC is in the middle of our Symphony transition — the process of aligning our policies and practices with those that are in effect at every other Ascension health ministry nationwide. Standardizing on best practices is already helping Ascension ministries to operate more efficiently, devoting more resources to our work of providing the highest quality care to all.

One of the tools being used to build efficiency is the PeopleSoft system of managing data across all of Ascension. Instead of having separate systems for different critical operations, PeopleSoft brings data together to provide a single point of contact for many kinds of transactions — from payroll to purchasing. During Symphony deployment, we’re working to move Crittenton’s information from our multiple current systems to the parts of PeopleSoft that will use the data to support the operations across the ministry.

Once the information is organized, CHMC associates will get to PeopleSoft through myAscension, which opens for us at Go-Live in September. We’ll have web-based access to accomplish transactions almost instantaneously, and faster access to data will help us work smarter.

Managing all of this data are the specialists located at the Ministry Service Center (MSC) in Indianapolis. From there the MSC supports operations for Finance, Payroll, Human Resources and Supply Chain throughout Ascension. It’s the job of the MSC to make sure that associates everywhere enjoy consistently exceptional service in processing transactions and answering inquiries. Most of us already deal with remote locations for any number of things. In the same way, the MSC will simply be a new phone number to call for answers, or a new link on a computer to get something done.

Training is already underway for learning how to best use PeopleSoft and the MSC. After Symphony Go-Live, they will both be important parts of our everyday mission here at Crittenton.


Well-being Enrichment classes for August

Join hundreds of other associates in-person or via live webinar for any or all of the Partners In Care Well-being Enrichment sessions. Led by Jennifer Bourbonnais, MEd, RD, the sessions will inspire you to be the best version of yourself, mind, body, and spirit! Click here for the Well-being Enrichment Class schedule for August with classes held at select metro-Detroit sites. Remember all Ascension Michigan associates are welcome to participate via webinar. Participation counts toward SmartHealth Rewards too.

If individuals are interested in attending or have questions, email Jennifer.bourbonnais@ascension.org


Parking Reminder

Please remember associate parking is offered in the parking deck, and east lot. Those with blue permit stickers may park in the lot near the barn.

Please do not park in the South lot behind the hospital, in front of the hospital (North Lot) or in the spaces near the South entrance or Surgery Center entrance, those spaces are reserved for patients and visitors. Thank you for your cooperation!


Crittenton-SymplrReminder: Vendors must sign in with Symplr

All vendors are required to sign up with Symplr for credentialing and access to our facility. The credentialing process is an Ascension standard to ensure the safety of our patients, associates and workplace.

As part of our process all vendors are required to have a pre-approved appointment to enter a Crittenton department or unit. If the vendors have an approved appointment, when they arrive and check in at the Symplr kiosk, they can print their daily pass. All vendors should be wearing a daily pass (see visual). Having a Crittenton ID badge is not sufficient, the vendor is required to display a Symplr daily pass. There may be instances when vendors need to be on site for an emergency, and they may not have an approved appointment. In emergency cases, please ensure that the vendor is still fully credentialed by asking them to show you their credential status on their mobile phone application.

Each associate plays a role in welcoming patients and visitors while also being mindful that visitors have the appropriate authority to be in patient care areas. If you have any questions, please feel free to contact Amol Vartak at amol.vartak@ascension.org or Natalie Maiorano at Natalie.Maiorano@ascension.org


Our Team


Karen Wood retires after 33 years of service to Crittenton

Karen Wood, Manager, Patient Registration, has retired after 33 years of service to Crittenton Hospital. Karen has made an impact on so many associates and patients over the years, and has set a wonderful example of wisdom, compassion and discretionary effort. President and CEO Margaret Dimond described Karen as a true servant leader who will be truly missed. Thank you, Karen!  Pictured: Karen Wood celebrates at luncheon given for her by her department last week.


Let’s have a big round of applause for EVS!

Thanks to the hard work of our TouchPoint team, Crittenton has met our goals for environment of care – putting us “in the green” on our scorecard on this important patient experience metric. Crittenton leadership showed their appreciation for our TouchPoint team at the July Leadership Forum. Pictured: Deb King (right), CNO, acknowledges TouchPoint associates for their hard work and commitment to our patients and to Crittenton’s success.





Living our Mission – Backpack drive a success!

Associates contributed over 100 backpacks for our backpack drive to benefit clients of Neighborhood House. The team on 6 South really jumped on board for this great cause – and collected 54 backpacks! Great job, 6 South! UP funds will be used to purchase the balance to meet our goal of 300.

The backpacks will be taken to Rochester Neighborhood House to be filled with donations of school supplies from other community organizations and individuals, and will to be distributed at Neighborhood House’s annual “Blast off 2 School” event — free for families with children aged 4-18 years old who qualify for Medicaid or Free and Reduced Lunch programs. To attend, families must live in Auburn Hills, Rochester, Rochester Hills, Oakland Township, Leonard or Lakeville. Many thanks to all who donated! Thank you for living our Mission!


In the Community

Crittenton-SelfieStickCrittenton goes “downtown” to celebrate our 50th!

Our 50th Anniversary medallions on the lamp posts in Downtown Rochester look fantastic! Get into the celebration with this fun little contest: Take a selfie in front of a Crittenton medallion, post it to Facebook and tag Crittenton. Be creative! Next Friday, August 4 at noon, we will pick our favorite selfie and the winner will receive a $25 Downtown Development Authority gift certificate good towards a purchase in a Downtown Rochester store (some limitations apply). If you have an extra special connection or fun story about Crittenton, be sure to include that!

Pictured: newlyweds Adam and Melissa Blair take a selfie! Melissa Blair (Crossman) is the Events Coordinator in the Crittenton Foundation.



Calling all teens – check out our 5th Annual Teen Night on August 3

Join us for a free event just for teens and their families. This year, the festivities will feature a 3-on-3 basketball tournament!  This fun and educational evening will also include other interactive activities which promote healthy lifestyles, and plenty of free food!  Click here for more information. Registration only required if registering a team for the 3-on-3 tournament.  Please visit crittenton.com/classes or call 248-652-5269.


Crittenton kicks off second year of monthly Dinner with the Doc lecture series

Crittenton’s monthly Dinner with the Doc series has been so well received by the community, we are bringing it back for a second year! Topics vary from atrial fibrillation to joint replacement to weight loss and more. Events are free and include a light dinner.  Join us to get to know our wonderful, expert Crittenton physicians and learn about health issues that are important to you! If you have a request for a topic, or are a physician who would like to present, please email Karen.pfeffer@ascension.org 

To see the upcoming schedule of physicians and topics or to register, visit www.crittenton.com/classes and search Dinner with the Doc or call 248-652-5269.


“The Journey is the Reward.”

-Chinese proverb