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Home Care FAQs

Private Duty Home Care FAQ

What is Private Duty Home Care?

Private Duty Home Care offers a variety of services including medical and basic care. Services can be paid directly by the patient/family, or by various long-term care insurance companies, as well as auto and workers compensation. Some of the types of services available include light housekeeping, transportation, medicine set up, companion service, meal prep, bathing and personal care, and lab draw.

Is your staff bonded and insured?

Yes, all staff members are bonded and insured and undergo a drug screening and background check.

How do I know that your aides are experienced enough to help?

All of our staff receive general training and orientation. Each staff member must pass written and hands-on care demonstrations, as well as follow-up observation visits in client’s home. For unique circumstances, the supervising R.N. will do individualized, specific and specialized training.

Can I have the same home aide all the time?

We do our best to provide consistency with our staff. We will make every effort to provide you with the same few staff members as often as possible, depending on the hours of service provided.

How often do you bill for service?

Twice a month.

What do we do if we need help after regular business hours?

We are available 24hr. We encourage people to contact us during regular business hours of 8a.m.-5p.m., and at the earliest time possible. However, there is a nurse on call after hours and on weekends that can assist you and offer some advice.

 

Certified Home Care FAQ

What is Certified Home Care?

Certified Home Care is provided to you in your home and is covered by your health insurance. This care is ordered by a physician and is generally for acute changes in your medical condition. Generally, home care is appropriate whenever a person prefers to stay at home but needs ongoing care that cannot be easily or effectively provided solely by family and friends. As hospital stays decrease, more patients need certified services when they return home. Having home care services may even help prevent having to be hospitalized altogether.

How do I qualify for Certified Home Care?

Insurance companies have three requirements for home care services. You must have a physician ordering the services. You must be homebound, and there must be a change in your medical condition that requires a nurse or therapist. If you do meet all of these requirements, you qualify for home care services.

What is homebound?

Someone is considered homebound if it is considered a hardship, or they require assistance to leave the home. You cannot drive during the time that you are receiving home care services.

If I only need help with personal care and help around my home, can Medicare cover for someone to help with that expense?

No. Medicare requires that the patient receiving homecare services meet the above criteria.

If I need blood work done and I can’t get to a lab, can someone come to my house and do it?

If you are a current patient receiving homecare, the R.N. can do lab work ordered by your physician. If not, a visit can be made to do lab work, but it is not covered by insurance and must be paid out of pocket.

How long does the Certified Home Care staff continue to visit my home?

The staff can continue care for as long as the doctor orders, as long as the client meets the requirements for home care– in need of certified care and homebound.

What are my rights as a home care patient?

You have the right to choose what home health agency you prefer. Your choice should be honored by your physician, discharge planner, or any other referring agency.

What if I need help in the evening or on the weekend? Will a nurse come out then?

We try and meet your needs during regular business hours 8a.m.-5p.m., however, there is a nurse on call 24hrs. The triage nurse is available to offer advice, or may have an R.N. make evening or weekend visits if your condition warrants.

If I have a therapist from another agency treating me in my home, can I have a nurse come from your agency?

No. Insurance mandates that two different agencies cannot be in the home at the same time.

How can I start receiving your services?

If you have questions or would like to discuss your situation with one of the nursing supervisors, please don’t hesitate to call 248-656-6757.