From the time a person first experiences symptoms of a heart attack, such as shortness of breath or chest discomfort, to the time he or she undergoes cardiac catheterization — a procedure used to diagnose and treat a blocked coronary artery — every second counts. As an accredited chest pain center we work closely with area EMS to get emergency heart care started even before the patient arrives at the door of ER. We coordinate with the emergency teams to receive the results of EKGs performed in the field so we can be prepared with the right team and technology to expedite life-saving care when you arrive.
When you enter the Emergency Department at Crittenton, you’ve taken your first step on the path to recovery. Emergency cardiology patients can expect to be seen immediately, receiving a complete medical workup upon arrival at Crittenton.
Often that critical care begins before you even reach the door. The close working relationship we have with local EMS service providers drastically reduces response, as is evident in our average door-to-balloon time of 42 minutes which is lower than both the state average and national average.
Changing technology has created new opportunities to improve care, but it’s building a relationship and trust between the hospital and the EMS network that has had the greatest impact. When a paramedic calls in with a chest pain patient, Crittenton doesn’t stop that process. We are able to send a 12 lead ECG straight to the Crittenton physicians so that when we arrive our patient can go right to the catheterization lab.” -Chris Kraft, Lieutenant, Rochester Hills Fire Department (above left)
Our emergency care gets high recognition across the board:
A 2016 HCAHPS patient assessment earned Crittenton top rankings in the 97th percentile for overall ER care.
Crittenton has earned the Society of Cardiovascular Patient Care’s (SCPC) Chest Pain Center Accreditation.
The Joint Commission, in conjunction with The American Heart Association/American Stroke Association, recognized Crittenton with Advanced Certification for Primary Stroke Centers.
Crittenton is recognized by the Oakland County Medical Control Authority as a Provisional Level III Trauma Center.
What else differentiates Crittenton emergency care from other area facilities:
- An ER staffed 24 hours a day, 7 days a week by board certified Emergency Medicine physicians
- Our time-of-arrival in the Emergency Department, to patient-seen by a healthcare provider of only 4 minutes
- We partner with over 15 EMS agencies including both municipal fire departments and private EMS providers, and are the only hospital in the region who has a specific web-site dedicated exclusively to EMS providers
- We receive over 1000 EKG’s annually which are transmitted wirelessly from our EMS providers to our emergency room physicians for review, long before the ambulance arrives with the patient
You don’t have to choose between the personalized, compassionate care of a small hospital and the leading technology and state-of-the-art resources of a large facility. Crittenton offers both, and it’s reflected in our accreditations and our ability to consistently surpass state quality measures. That can mean everything in an urgent cardiac situation.”
- Dr. David Bauer, Chief of Emergency Medicine