Detroit- Ascension Michigan has partnered with on-demand transportation company Lyft to make non-emergency transportation services available to patients facing transportation barriers. The agreement will provide an additional resource for patients by making transportation reliable and more convenient. The service will be available initially at the Crittenton Hospital Medical Center in Rochester and the hospitals of St. John Providence in Southeast Michigan.
Through Ascension Michigan, Lyft will provide patients with direct transportation to a passenger’s destination and quick response times from drivers, with convenient and customer-friendly service. Ascension Michigan will work with patients who have a need for free or discounted services. All scheduling will be done through Lyft’s online tool. An authorized Ascension Michigan employee will have access to the tool to schedule rides for patients.
“Many of our patients in Southeast Michigan rely on public transportation to get back and forth between home and our hospitals. This can be challenging for them in terms of schedules and pickup and drop-off points. Offering this option to our patients provides them with a convenient, reliable and affordable form of transportation. The service also will provide a way for Ascension to help patients who arrive at a hospital by ambulance and need a ride home when they’re discharged,” said Gwen MacKenzie, senior vice president Ascension Healthcare & Ministry Market Executive, Ascension Michigan.
Lyft plans to expand its service to more communities served by Ascension over the next several months. Once the service is rolled out across the nation’s largest non-profit health system, Lyft drivers will be available for transportation to and from many of Ascension’s 2,500 sites of care, including 141 hospitals, in 24 states plus Washington, D.C.
“Lyft is excited to partner with Ascension to bring expanded transportation options to its patients in communities across the country,” said Gyre Renwick, head of healthcare partnerships, Lyft. “The Lyft experience aligns well with Ascension’s goal of meeting the particular needs of everyone as an individual and ensuring no one is left behind.”
Lyft was founded in June 2012 by Logan Green and John Zimmer to improve people’s lives with the world’s best transportation. Lyft is the fastest growing rideshare company in the U.S and is available in more than 200 cities. Lyft is preferred by drivers and passengers for its safe and friendly experience, and its commitment to affecting positive change for the future of our cities.
About Ascension Michigan
In Michigan, Ascension operates 15 hospitals and hundreds of related healthcare facilities that together employ more than 27,000 associates. Across the state, Ascension provided more than $250 million in community benefit and care of persons living in poverty in fiscal year 2016. Serving Michigan for over 170 years, Ascension is a faith-based healthcare organization committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. Ascension is the largest non-profit health system in the U.S. and the world’s largest Catholic health system, operating 2,500 sites of care – including 141 hospitals and more than 30 senior living facilities – in 24 states and the District of Columbia. Visit www.ascension.org/michigan.
Media Contact: Brian Taylor, 248-331-4789