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About this Website

This website is provided by Ascension Crittenton Hospital (ACH) to benefit patients, the general public and healthcare professionals.

 

Privacy and Security

Ascension Crittenton Hospital’s mission is, and always will be, “Patients First”. We understand, acknowledge and respect any individual’s right to privacy and the concerns one may have in regard to privacy and security. We recognize the importance of protecting the privacy of information provided by our patients, as well as, general users of our website.

The ACH Privacy Policy is a separate document that governs how medical information about you may be used and disclosed by ACH.

MEDICAL DISCLAIMER
If this is a medical emergency, please immediately call emergency personnel (911) to get prompt medical attention. Do not rely on electronic communications for assistance in regard to your immediate, urgent medical needs. This e-mail is not designed to facilitate medical emergencies. ACH cannot guarantee response times if you choose to use this e-mail in the event of a medical emergency.

PERSONAL INFORMATION
A visitor can access and browse our entire site at any time without providing any personal information. We do not collect information that would personally identify you unless you choose to provide it.

In addition, ACH does not share any personally identifiable information of any individual with any third party unrelated to ACH, except in situations where we must provide information for legal purposes or investigations, or if so directed by the patient through a proper authorization.

Forms
Our website contains forms through which users may request information or supply feedback to us. In some cases, telephone numbers, email addresses or return addresses are required so that we can supply requested information to you, and in other cases, correct names and addresses are required to process credit card payments.

After you fill out a form, we may contact you with follow-up information (unless you have checked an “opt-out” box on the form). We do not provide any information supplied on our web forms to any outside organization for any reason (other than where we may be required to by law, or as necessary to process credit card information). We do not save this personal information for any other reason.

Surveys
Occasionally, we may survey visitors to our site. The information from these surveys is used in aggregate form to help us understand the needs of our visitors so that we can improve our site. We generally do not ask for information in surveys that would personally identify you. If we do request contact information for follow-up, you may decline to provide it. If survey respondents provide personal information (such as an email address) in a survey, it is shared only with those people who need to see it to respond to the question or request.

Email
“Phishing” is a scam designed to steal your personal information. If you receive an email that looks like it is from ACH asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.

NON-PERSONAL INFORMATION
ACH collects non-personal information such as website usage, traffic patterns, site performance and related statistics based on our tracking of your visits to the website.

IP Addresses
The Web server automatically collects the IP (which stands for Internet Protocol) address of the computers that access our site. An IP address is a number that is assigned to your computer when you access the Internet. It is not truly personally identifiable information because many different individuals can access the Internet via the same computer. We use this information in aggregate form to understand how our site is being used and how we can better serve visitors.

Please note that although such information is not personally identifiable, we can determine from an IP address a visitor’s Internet Service Provider and the geographic location of his or her point of connectivity.

SECURITY OF YOUR INFORMATION
Please note that our forms are encrypted to protect your privacy. Once the information is sent to our site, it is kept in secure databases where it is not available to users on the Internet. While we sometimes ask for credit card numbers or certain service transactions, and either pass them on to a credit card processing service or process them manually, we do not store credit card numbers online.

ACH periodically reviews and modifies, where appropriate, its security policies and procedures. We use reasonable care to protect your personally identifiable and confidential information provided by you to our site. ACH has in place a security program that seeks to mitigate this risk substantially.

DISCLAIMER OF WARRANTY
Materials, services and other information are provided “as is” by ACH for educational purposes only. ACH makes no express or implied warranties, including, but not limited to, any warranties of merchantability, fitness for a particular purpose or use, title or non-infringement.

Please note that, by its very nature, a website cannot be absolutely protected against intentional or malicious intrusion attempts. Furthermore, ACH does not control the devices or computers or the internet over which you may choose to send confidential personal information and cannot, therefore, prevent such interceptions of compromises to your information while in transit to ACH.
Therefore, ACH hereby makes no guarantee as to security, integrity or confidentiality of any information transmitted to or from this website, or stored within this website.

Beyond our reasonable care to safeguard your information while in transit, ACH cannot and does not guarantee the absolute security of electronic communications or transmissions since any transmission made over the internet by any organization or any individual runs the risk of interception.
In addition, we hereby make no guarantee as to security, integrity or confidentiality of any information transmitted to or from this website, or stored within this website.

 

LIMITATION OF LIABILITY

You assume the sole risk of transmitting your information as it relates to the use of this website, and for any data corruptions, intentional interceptions, intrusions or unauthorized access to information, or of any delays, interruptions to or failures preventing the use this website.

In no event shall ACH be liable for any direct, indirect, special, consequential or monetary damages, including fees, and penalties in connection with your use of materials posted on this site or connectivity to or from this site to any other site. ACH can change this privacy policy without notice to you. By using this website, you accept these terms.

If you have any questions about our privacy policy or our use of information gathered through our Web site, please contact us at contactus@crittenton.com

Social Media Policy

Social Media Community Engagement Guidelines for ACH, a part of Ascension
Purpose: The purpose of these Community Engagement Guidelines is to provide guidance for fans and followers (non-employees) of ACH when using social media to engage with ACH and others within our social media communities.

*Please note, Associates of ACH should refer to the Ascension Social Media Procedure for guidelines that apply to associates.

Emergencies: If you are having a medical emergency, please do not use social media to communicate with ACH. Instead, dial 9-1-1 or visit your nearest emergency room. If you are seeking medical advice, please contact your Physician.

Our Values and Social Media Principles: Our Community Engagement Guidelines are rooted in the following values:

Service: We are committed to responding to inquiries and concerns in a timely manner.

Reverence: We will respect all of those within our social network communities and we expect members of the community to show the same respect for each other.

Integrity: We value truthful, accurate information and authentic identification of those in the online community. We will always respect patient privacy, and we request that our social media community members do the same.

We recognize the importance of participating in online communications and communities and we are committed to engaging in social media as guided by our principles, including:

Protect patient information and promote our mission to provide compassionate, personalized care;

Be transparent, genuine and accountable in all of our interactions.

In line with our values and social media principles, we ask that our fans/followers/community members refrain from posting content that:

Violates patient privacy or identifies a patient without permission of patient;

Is abusive, threatening or discriminatory in any way;

Contains profanity or SPAM;

Is deceptive, maliciously false or misleading;

Violates intellectual property rights of ACH or any other party;

Violates the terms of use or privacy policy of the site where it was posted.

Disclaimer: We reserve the right to remove content or ban/block a user who violates our community engagement guidelines.

Contact ACH at info@crittenton.com, calling (248) 652-5000, or filling out a submission form on our contact us page here.

Notice to Ministry Market/Subsidiary Associates: Nothing in these guidelines is intended to discourage or interfere with associates’ rights under the National Labor Relations Act or other applicable laws, including the right of associates to discuss the terms and conditions of their employment. Associates should refer to the Ascension Social Media Procedure for guidelines that apply to employees of Ascension Crittenton Hospital.

Terms of Use

Thank you for visiting Ascension Crittenton Hospital’s website.

All health information posted on the site is based on the latest research and national treatment standards, and have been written or reviewed and approved by ACH physicians or health professionals unless otherwise specified.
The information provided on www.crittenton.com is designed to support, not replace, the relationship that exists between patient/site visitor and his/her physician.
By accessing, browsing and/or using webpages or other digital content in this site, you accept, without limitation or qualification, the following terms of use.

CONSENT
You agree that your use of the ACH website and any uses of any services or materials are subject to your agreement with all of these Terms of Use, Copyright and Reprint Policy, and the Website Privacy Policy. You agree that you will not violate any local, state, federal or international laws in using this website or accessing any Material on this website.

SITE ACCESS
ACH reserves the right to prohibit, restrict or discontinue your access to certain pages within the website if you violate any terms of this agreement. ACH may modify these Terms of Use at any time without notice. The modified terms of use will be effective upon posting on our website. To remain in compliance, ACH suggests that you review the Terms of Use, as well as the other website policies listed above, at regular intervals.

SECURITY
All forms that request personal information (name, address, email address, etc.) are secure and provide encrypted transmission over the Internet. Please refer to our Website Privacy Policy for more information concerning encryption technology utilized by ACH.

DISCLAIMER OF WARRANTY
Materials, services and other information are provided “as is” by ACH for educational purposes only.

ACH makes no express or implied warranties, including, but not limited to, any warranties of merchantability, fitness for a particular purpose or use, title or non-infringement.
Although our health information content is reviewed and approved by healthcare professionals, ACH does not guarantee the accuracy, adequacy, or completeness of any information and is not responsible for any errors or omissions or for the results obtained from the use of such information.

You acknowledge and agree that ACH does not operate or control the internet and therefore ACH does not guarantee that the use of this website will be error free or free of technology downtimes or unavailability.

You acknowledge and agree that ACH cannot and does not guarantee against viruses, worms, or other unauthorized users or hackers attempting to obtain access to this website or information transmitted to or from this site.

ACH also reserves the right to temporarily or permanently discontinue this site, any page, or any functionality on this website at any time and without notice.

LIMITATION OF LIABILITY
In no event shall ACH be liable for any direct, indirect, special, consequential or monetary damages, including fees, and penalties in connection with your use of materials posted on this site or connectivity to or from this site to any other site.

GOVERNING LAW
You agree that any claim or dispute relating to the ACH website or your use or reliance on this website shall be construed in accordance with the laws of the State of Michigan without regard to its conflict of laws provisions. The parties agree to be bound and shall be subject to the exclusive jurisdiction of the local, state or federal courts located in Rochester Hills, Michigan.

USER NAME AND PASSWORD 
In the event you access any Service requiring a User Name and Password, you are solely responsible for keeping such User Name and Password strictly confidential.

CHILDREN 
Accept as otherwise indicated, ACH does not knowingly or intentionally collect personal information from children under age 18. The content of our website is directed at adults, and therefore this site is intended for use only by adults over the age of 18. If you are under the age of 18, please consult a parent or guardian for help in using this website.

INBOUND LINKS 
You may not, under any circumstances, establish a link to the ACH website without the express written consent of the General Counsel of ACH, including but not limited to deep linking.

EXTERNAL LINKS 
Please note that pages of this site may be linked to other sites which may have different terms of use. ACH does not own, control, manage, supervise, direct or otherwise have any involvement in the business or affairs of any third party site. ACH is not responsible for the privacy practices or the content of the third party site. Once you link to another site, you are subject to the privacy policy of that site. ACH encourages you to be aware when you are leaving the ACH site to read the privacy statements of each and every website that you visit before providing any personally identifiable information.

TRADEMARKS AND COPYRIGHTS 
All trademarks, service marks, and logos or copyrights displayed and used in this site are the property of their respective owners. Nothing in this site should be construed as granting any right or license to use any Trademark without the written permission of its owner.

PRIVACY 
Please read the full text of our Notice of Privacy Practices to understand how any Protected Health Information (“PHI”), as that term is defined in the Notice of Privacy Practices (HIPAA), that you submit via the ACHwebsite will be treated.

By using this website, you accept these terms.

 

Ascension Crittenton’s Physician’s Communication App